Run community support from signal to response.
Give a small team one place to see which Discord conversations need attention, write clear replies, and learn from what the community keeps asking.
What it changes
Stay responsive without living in Discord.
The app brings together the lists, context, and insights a community team needs. Your members keep talking in Discord as usual.
Prioritize the right conversations
See unanswered, urgent, assigned, escalated, and overdue conversations in one short daily list.
Prepare thoughtful responses
Draft, rewrite, and check replies using the conversation and the knowledge you've approved, before anything is sent.
Turn activity into insight
Collect feedback, issues, missing FAQ answers, common topics, and how quickly you respond, all in one place.
Built for the job
The screens this work needs.
The app decides how the work looks and flows. Lumiel handles the shared parts: connected accounts, approvals, saved records, automations, and the assistant.
Today
Highest-priority conversations, insights, and approvals.
Inbox
Discord conversations sorted into lists, with who owns each one, its status, and the full thread.
Insights
Feedback, issues, missing FAQ answers, summaries, and answers you can reuse.
Analytics
Response time, open conversations, repeat issues, and how often drafts get used.
Setup
Which Discord channels to watch, tone, target reply times, and what runs on its own.
How the work moves
From your setup to a result you can trust.
Use the app yourself, or ask Lumiel’s assistant (the Workspace Agent) to do it for you. The same permissions, checks, and approvals apply either way.
- 01
Connect your Discord channels
Choose the server and channels this app can read and reply in.
- 02
Bring conversations into the app
Your Discord messages land in one inbox, sorted and ready to answer.
- 03
Triage and prepare the response
Assign, escalate, resolve, draft, rewrite, and review each conversation with one click.
- 04
Approve before it's sent
The reply you reviewed waits for your OK before it goes to Discord.
You stay in control
Helpful on its own, within the rules you set.
The assistant can run this app for you, but it can’t get around the app’s setup, permissions, allowed actions, budgets, or approval rules.
Only the channels you choose
The app can only read and reply in the Discord channels you gave it.
What you approve is what gets sent
Only the exact version you approved gets sent.
A full history
Every status change, approval, message sent, and result is saved, so you can see who did what.
Discord Community Success
Start with the workflow. Adapt the app as your operation evolves.
Templates are starting points. Apps you build yourself get the same connected accounts, approvals, schedules, and help from the assistant.